You may return any full-priced and unused products from UNORTHODOX within 14 days from the date you received your order in case of faulty items. Refunds are only applied to unused and full-priced items (excluding the customized or monogrammed products) with all the labels and tags intact, and in its original packaging. Customized or bespoke items are non-refundable once the order has confirmed and production progress has begun.
Shipping costs, taxes and duties for returning the product are non-refundable.
To apply for a return, please contact us via email firstname.lastname@example.org for further instructions.
Once we receive your product, we will inspect it and notify you that we have received your returned product. Refunds are processed within 5-7 business days and are issued to the original form of payment method. UNORTHODOX reserves the right to refuse any request that does not meet the returns and refund policy.