Frequently Asked Questions

We aim to dispatch all orders (except the customized bags) within 1-2 weeks if your item is in stock, but during exceptionally busy periods (eg. Christmas/ Chinese New Year Holidays) there may be a slight delay. If you are ordering for international delivery we can’t be responsible for delays caused by couriers.

For the order of customized bag, we shall aim to deliver the bag within 6-9 weeks upon the acceptance of order from the date your payment is received. However, the delivery of an order is subject to the availability of materials and we reserve the right to amend the delivery time if necessary.

Hesitant in term of which color and leather to choose? You can order our leather swatches for free to wipe off your doubts and have a touch to our premium leather. For swatch sample, please contact us.

You can build a bag with our exist models and have an instant preview on website. If you're a new customer, we welcome you to check out our custom ordering guidelines on "how we work". If you have any doubts on your colour choice or the materials, you can reach our team for discussion via contact us.

Don't worry if our existing bag models do not fit your wants. We have a professional manufacturing team to assist and provide help to unleash your creativity and build a piece that’s completely bespoke for you. Please send your bag idea and discuss with our team via contact us. 

When your order items have been dispatched, you will receive an email with your tracking number, which you can monitor your delivery until the arrival.

We ship globally. If your order exceeds amount of HKD 4,000, shipping is complimentary. If the amount belows HKD 4,000, a regular shipping charge of HKD 250 will be applied in checkout page. Customers are responsible for all duties, taxes, or any other fees incurred when shipment arrives.

You may refer Return Policy for details.

You may do a quick cleaning everyday by sweeping your leather bag, with a soft, dry, or slightly damp cloth. We kindly suggest you to stuff your bag with parchment paper (but not newspaper, as it will smear) to restore and hold its shape before placing the bag into the dust bag.

Leather conditioning once or twice a year

Leather may dry out over time depending on the humidity in your climate, you may apply leather conditioner to a soft cloth and gently rub over the entire bag to prevent flaking and wrinkling.

If you have any queries on the bag caring , you are always welcome to contact us.

All of our bag are covered by a one-year guarantee on parts and operation. In the event of warranty repair, we will fix or replace parts as needed free of charge (excluding shipping costs). Please visit Warranty & Repairs for more details.

We offer a complimentary repair service within 12 months from the day you purchased the products. If you have had your product being used or worn for more than 12 months, then we will assess the work and costs that required.

Please note that customers are responsible for all shipping costs pertaining to exchanges & repairing. Unless the return is the result of an error on our part, the original shipping charges incurred at the time of purchase are non-refundable.

All of our bag are covered by a one-year guarantee on parts and operation. In the event of warranty repair, we will fix or replace parts as needed free of charge (excluding shipping costs). Please visit “Warranty & Repair“ for more details.

Soleat populo saperet eu per, tale lorem tractatos ex nec, per posse viris probatus ad. Omnes partem accusamus duo cu, no has movet eloquentiam, et tota malis nemore pri. Cu causae appareat per, id essent option mei.

Eam id reformidans voluptatibus, ubique instructior vix ad. Te velit maluisset aliquando his, harum postea deleniti ius eu. Pri agam omnis sententiae eu, ne timeam eripuit sed.